Yes. Orders received before 2pm on a working day are dispatched the same day. Orders received after 2pm will be dispatched on the following working day.

During peak gifting periods, dispatch timeframes may change slightly to allow us to maintain the quality and care of every order. Any seasonal changes will be communicated clearly on our website.

No we are Kiwi focused and  only ship within New Zealand.

Please contact us as soon as possible. If your gift has not yet left our studio, we'll update the address for you. If it has already been dispatched, we'll contact the courier on your behalf and do our best to assist.

Answer coming soon!

Most urban deliveries take approximately 1–2 working days. Rural deliveries may require an additional 1–2 working days. For full delivery information, read our full Shipping Policy here.

Overnight shipping is available to selected South Island addresses. Available options will be shown at checkout based on the delivery address.

Saturday delivery is available for eligible addresses. Where available, this option will be shown at checkout.

Shipping costs depend on the delivery address and service selected. Current rates are: 

North Island: Standard $12.90, Rural $19.90, Saturday $27.90. 

South Island: Standard $16.90, Rural $23.90, Overnight $31.90. 

Free nationwide shipping applies to orders over $150 being sent to one New Zealand address. 

For full delivery information, read our Shipping Policy here.

Yes. Please add any specific delivery instructions to the notes section at checkout and we'll include them on the courier label where possible.

While we work closely with our courier partners, occasional delays can occur outside our control. If your delivery appears to be delayed, please contact us and we'll do everything we can to help resolve it. For more information, read our Shipping Policy here.

Yes. Free nationwide shipping applies to orders over $150 being delivered to one New Zealand address. It will be automatically applied at checkout.

Gifts are sent without a signature required as standard. If you'd prefer a signature, please request this in the notes at checkout.

Parcels are generally returned when an address is incorrect or out of date. If the gift needs to be resent to a new address, an additional courier charge may apply. We'll contact you before arranging the redelivery.

If the delivery is to a rural address, please allow a further 1–2 working days as the parcel may have been marked as delivered when transferred to the rural delivery network. Otherwise, please contact us with your order number and we'll investigate with the courier.

Yes. Please let us know your preferred delivery date in the notes at checkout and we'll plan dispatch accordingly. While we can schedule dispatch, courier delivery dates cannot be guaranteed.

Yes. Once your gift has been dispatched, we'll send you an email containing the relevant tracking information.

We currently require a physical delivery address rather than a P.O. Box.

No. We don't include invoices or packing slips with gifts unless specifically requested. This means your recipient receives the gift without any pricing information.

Your complimentary card will be included blank. If you'd like the recipient to know who the gift is from, we recommend adding a personalised message.

Please include the recipient's name within each personalised message. Where required, we'll also identify individual gifts by the gift name to make distribution straightforward.

Yes. You can add a personalised message when ordering and we'll handwrite it in your chosen card. If no Designer Card is selected, we'll use our standard Venn card.

Yes. Every personalised message is handwritten, adding a considered and personal touch to your gift.

Yes. Depending on the gift, you can add personalised products, additional items or other selected extras. If you're looking for something more specific, please contact us and we'll discuss what may be possible.

Yes. For multiple-recipient orders, download our Bulk Order Form here and provide the relevant recipient and delivery details. We'll coordinate the individual deliveries for you.

We don't currently offer customer collection from the gifting studio due to our liquor licensing requirements. If you're local, please contact us to discuss delivery options.

Eligible non-personalised items may be returned within 14 days of receipt, provided they are unused and in their original condition. Personalised items, food and perishable goods, personal care products, sale items and gift cards are not eligible for change-of-mind returns. Please contact us before arranging a return.

For full details, read our Refund Policy here.

We don't offer direct exchanges. Where an item is eligible for return, you can return it for a refund and place a new order for the item you'd prefer.

For full details, read our Refund Policy here.

Personalised and custom-made items, food and perishable goods, personal care products, sale items and gift cards are excluded. Please read out Refund Policy here.

Where an item is faulty, damaged or incorrect, we'll cover reasonable return shipping costs.

For the full return process, read our Refund Policy here.

Please contact us as soon as possible with your order number and, where relevant, photographs of the item and packaging. We'll review the issue and work with you to find an appropriate resolution.

For further information, read our Refund Policy here.

Once an approved return has been received and assessed, we'll confirm the outcome. Approved refunds are processed to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to process the refund.

Every gift page includes a detailed list of the products included. We recommend reviewing the individual product page for the most current contents.

We take care to represent each gift accurately. Occasionally, a product, colour, size or packaging may become unavailable. In these circumstances, we may make a considered substitution of equal or greater value that remains consistent with the style and intention of the gift.

For more information, read our Substitution Policy here.

If a product becomes unavailable, we may substitute it with an item of equal or greater value. We select alternatives carefully so the overall quality, aesthetic and intention of the gift are maintained.

For full details, read our Substitution Policy here.

Product photography may include styling elements that are not part of the gift. Everything included in your gift is listed on the individual product page.

If you have a specific preference or requirement, please contact us before ordering. We'll always do our best to accommodate individual requests where we can.

For more information about substitutions, read our Substitution Policy here.

Gift dimensions vary depending on the collection and product selected. The relevant size and dimensions are provided on each individual product page.

Yes. Where relevant, product information is provided on the individual product page. If you need additional information about a particular product or ingredient, please contact us before ordering and we'll be happy to help where the information is available.

We make every effort to photograph and represent our products accurately. However, colours and appearance can vary slightly between screens and devices.

Where personalisation is available, the required details can be entered when placing your order. Please check names, spelling, dates and wording carefully before completing your purchase.

Personalisation varies by product and may include printed, engraved or screen-printed elements. Available options are shown on the individual product page.

Personalised gifts are made to order and require additional production time. Please allow at least one additional working day unless a different timeframe is specified on the product page.

Please contact us as soon as possible. If production has not yet commenced, we'll do our best to accommodate a change. Once production has started, changes may no longer be possible.

Personalised details are reproduced as submitted, so please check all spelling, punctuation and wording carefully before completing your order.

The quality of the finished product depends on the quality of the image supplied. Low-resolution, blurry or poorly lit images may affect the final result. We recommend using the highest-quality image available.

Yes. Selected Venn gifts include alcoholic products. These gifts are clearly identified on the website.

Yes. You must be 18 years or older to purchase a gift containing alcohol.

Yes, subject to the applicable legal and licensing requirements. Please ensure the recipient and delivery details are accurate when placing your order.

No. Due to our liquor licensing requirements, customer collection isn't available from the gifting studio. If you're local, please contact us to discuss delivery options.

Please contact us if there is an issue with delivery. We'll work with you to understand the situation and assist with the available options.

Yes. Download our Bulk Order Form here and provide your gift selections, quantities and delivery details. We'll then coordinate the order with you.

Yes. Download our Bulk Order Form here and provide the recipient and delivery details for each gift. We'll coordinate the individual deliveries for you.

Yes. We can work with you to create gifting that reflects your organisation, your people and the occasion. Custom requirements generally need additional planning and production time, so we recommend getting in touch early.

Start by downloading our Bulk Order Form here and provide your preferred gifts, quantities and delivery details. If you're looking for something more tailored, contact us and we'll guide you through the process.

Enter your valid discount code at checkout before completing your order. Any applicable terms or conditions will apply.

Discount codes cannot be combined unless specifically stated otherwise.

Discount codes need to be applied before completing your order and generally cannot be added retrospectively.

Available payment options are displayed at checkout and include major credit and debit cards, PayPal and Afterpay.

For approved bulk orders, we can arrange invoicing and bank transfer. Payment must be received in full before the order is dispatched.

Where applicable, pre-order availability and the relevant timeframe will be clearly stated on the product page.

Yes. If you'd like your order delivered at a particular time, please include your preferred date in the notes at checkout. We'll plan dispatch accordingly, although courier delivery dates cannot be guaranteed.

Please contact us as soon as possible if you need to cancel an order. We'll do our best to accommodate your request, although cancellation may not be possible once an order has entered processing or production, particularly for personalised items.

Once your payment has been successfully processed and your order accepted, you'll receive an order confirmation. If we need any further information, we'll contact you directly.

Gift cards are coming soon. When available, they will be offered electronically rather than as physical cards.

We're happy to help. Please contact us either via email admin@venngifts.co.nz, via the phone 027-226-1547 or through the Contact Us page of out website here.