Shipping Policy

Last updated: 15 August 2026

We want your gift box to arrive safely, promptly and ready to gift. Here’s everything you need to know about delivery.

NZ Delivery

We ship throughout New Zealand using reputable courier services. All orders are dispatched from Hawke’s Bay, New Zealand.

Same-Day Dispatch

Order before 2pm Monday–Friday and we’ll aim to dispatch your order the same day.

Orders containing personalised or customised items may require additional processing time. If your order needs a little extra time, we’ll let you know.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

Delivery Timeframes

Most orders arrive within 1–3 working days of dispatch.

Rural deliveries, weekends, public holidays and unforeseen courier delays can sometimes add extra time. Please allow up to 7 working days from dispatch for your order to arrive.

If your order hasn’t arrived after this time, please get in touch with us at admin@venngifts.co.nz and we’ll investigate it with the courier.

We’ll always do our best to get your order to you as quickly as possible, but once a parcel is with the courier, delivery times can occasionally be outside our control.

Shipping Rates & Estimates

Shipping costs are calculated and displayed at checkout based on the items in your order and your delivery address.

New Zealand

• Free NZ Nationwide Shipping on orders $175+ — Free

• North Island Standard Shipping (excluding rural & Saturday delivery) — $12.90

• North Island Rural Shipping (excluding Saturday delivery) — $19.90

• North Island Saturday Delivery (including rural) — $27.90

• South Island Standard Shipping (excluding rural) — $16.90

• South Island Rural Shipping — $23.90

• South Island Overnight Shipping (excluding rural & Saturday) — $31.90

Available delivery options will be shown at checkout based on your delivery address.

PO Boxes

We’re currently unable to deliver to PO Boxes.

If a PO Box address is entered by mistake, we’ll contact you to arrange an alternative delivery address. This may cause a delay to your order.

International Delivery

We currently ship within New Zealand only.

If you’re outside New Zealand and have a question about delivery, please contact us at admin@venngifts.co.nz and we’ll be happy to help where we can.

Damaged, Lost or Missing Orders

We take care to make sure your Goody Bag leaves us looking its best.

If your order arrives damaged, is incorrect, or is missing items, please contact us as soon as reasonably possible at admin@venngifts.co.nz with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging, where relevant

We’ll investigate the issue and, where required, provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993.

If your parcel appears to have been lost in transit, please contact us and we’ll follow this up with the courier for you.

Returns, Refunds & Exchanges

Our Refund & Returns Policy sets out the full details of change-of-mind returns, faulty or damaged goods, personalised and custom items, food and perishable products, and refunds.

In general:

• Change-of-mind returns are available for eligible items within 14 days of delivery

• Personalised and custom-made items are not eligible for change-of-mind returns

• Food and perishable goods are not eligible for change-of-mind returns

• Return shipping costs for change-of-mind returns are the customer’s responsibility

• Faulty, damaged or incorrect items are handled in accordance with your rights under the Consumer Guarantees Act 1993

Please refer to our Refund & Returns Policy for the full details.

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993.

Contact Us

Questions about your delivery or order? We’re happy to help.

Please contact us at: admin@venngifts.co.nz